Delivery Terms & ConditionsWelcome to the Habitat Store!

Delivery Policy

This service is only available within New Zealand. All terms & conditions are valid for online purchases only.

Once an order has been dispatched it cannot be cancelled. If you need to cancel your order and you have not received notification that it is on its’ way to you, please contact us on 021363634 and we will endeavour to arrange cancellation where possible.

We currently offer a local pick up service from our store only. We will email you once all your items have been gathered at our store and are ready to be collected, please allow up to 7 days for this.

We aim to dispatch web orders within 5 working days but due to our stock being spread out between store and warehouse, this can sometimes take longer to gather all the stock and send out to you. But we will keep you informed

Due to limited stock and our stock does go fast, certain products might be out of stock after receiving your order, we will contact you and arrange refund or back order based on your decision

Delivery Charges

For deliveries nationwide, we charge a non-refundable delivery fee that is calculated based on the items in your cart and your delivery location. Fragile goods such as Mirrors & Glass Art can be delivered at a furniture rate – as the nature of these items prevent them from being deliverable by a courier service. Larger homeware items may also have an extra surcharge due to their size. This will be calculated at checkout.

 

Prices listed below are for items purchasable through our website only.

 

Self pick up from our North Shore store – Free

 

Small Items

Auckland $5

North Island $10

South Island $15

Medium Size Items

Auckland $20

North Island $40

South Island $60

Transport Item*

Auckland $50

North Island $80

South Island $110

Furniture & Fragile Goods**

Auckland Flat Rate – $75

North Island – $150

South Island  – Required Quotation for each order (Due to the complication of shipping cost calculation on large and fragile items for south island, we have to calculate your final shipping cost based on each order individually. You will receive the exact shipping cost after the order is placed and you would need to pay the shipping cost separately before we ship the item out for you)

*Medium size items include but aren’t limited to: Floor Lamps, Selected Art, decoration

*Transport items are those oversize or overweight (over 255kg) items which cannot go through normal courier network

**Fragile Goods Include: Glass Art & Mirrors

International customers

Online shopping is only available within New Zealand.

Unfortunately we are unable to ship to other countries at this time.

Damage products

If the product was damaged during transportation, please email us at info@nzhabitat.co.nz within 3 working days once you have received items with proofed photos. Once we have confirmed with the delivery company, we will arrange the exchange or refund